Units of competency / modules

Units of competency / modules: Communicate effectively in the workplace (AURC270789A)

Question 3

Written Paper Section I Question 3 - 2011 HSC

Publication that provides details on how a vehicle’s in-cabin controls operate

Question 11

Written Paper Section I Question 11 - 2011 HSC

Most appropriate strategy for dealing with a customer who is angry and dissatisfied after inspecting the repair of his vehicle

Question 13

Written Paper Section I Question 13 - 2009 HSC

Identify a feature of active listening.

Question 14

Written Paper Section I Question 14 - 2009 HSC

Identify an example of an open question.